Easy Exchanges
We made our exchange policy as easy as possible! Within 60 days of your original order date, if you need a different size, color or style, please email us at help@hebrisse.com. Include your original order number, email address and name on the order as well as the details of the item(s) you wish to exchange, and the reason you would like to make the exchange. We will have your item reprinted and shipped to you as quickly as possible.
Replacement Orders
We will gladly issue you a replacement item or issue a refund back to your original form of payment within 5 business days for any of the following reasons:
You receive an incorrect item
Your order contains damaged product(s)
Your order has a printing mistake
Part of your order is missing from the package
You do not receive your order but it has been marked as delivered by USPS or DHLGlobalmail.
You can contact us at help@hebrisse.com to get a replacement on its way to you ASAP! Please include your original order number and the details on what item(s) you would like us to replace and the size you would prefer.
Changes To Orders Not Yet Shipped
If your order has not already processed, click on your electronic receipt you received from us to edit your shipping address, size, or color of your item. If your order has processed, email or chat with us so we can assist you further just email us at help@hebrisse.com or Chat with us from our home page on hebrissecom during our regular chat hours . If your order has already shipped, we’ve got you covered with our super easy return / exchange policy.
Cancellations
Changed you mind after you’ve ordered? Do you need to cancel the order? We can help you with that! Contact us through email at help@hebrisse.com or though chat on our website and we be more than happy to help you with the issue. We will issue your refund back to your original form of payment within 5 business days.
Returns And Refunds
If you receive an item you are not completely satisfied with, please email us help@hebrisse.com any time day or night, or chat with us 10AM-7PM Monday, 10AM-9PM EST. Tuesday-Friday, & 10AM-5PM EST. Saturday and Sunday.
Our customer service team is happy to help answer any questions you may have regarding your return via email or chat. Depending on your preference, we will work with you to quickly issue a replacement order issue or refund back to your original form of payment within 5 business days.